DELIVERY INFORMATION

We dispatch stock lines on the same day if ordered by 2pm.

- Free Standard Delivery applies to UK Mainland.
- We use 2nd Class Royal Mail (normally 3-5 working days) or standard courier for oversized items.
- You can upgrade to First Class (£2.95) for a faster delivery service (normally 1-3 working days).
- Next Day (next working day) deliveries (£7.95, or £12.00 for Globes) must be ordered by 12pm.
- Courier deliveries are made on weekdays. Saturday deliveries can be arranged with an extra surcharge.
- If your order has been dispatched but not delivered please go to your local delivery office to collect.
- If courier has attempted delivery you will need to action the calling-card and arrange a redelivery.

Engraved items are dispatched once completed and are not always subject to same-day dispatch.

Delivery surcharges may apply to "Island & Highland" deliveries if the item is too large for us to use Royal Mail. We will always contact you in advance to confirm.

If there is any problem with your delivery, please let us know within 24 hours of receiving your order.

OVERSIZED INTERNATIONAL SHIPMENTS  

Some larger *international* shipments (like World Globes or Tents for example) may attract slightly higher shipping fees, so if you are purchasing from abroad please email us in advance for a shipping quote.

Please also note that any International Payments that have not gone through the 3D Secure (Verified by Visa or Securecode by Mastercard) could be subject to further bank-checks and possible subsequent delays in dispatch. In addition, we cannot be held liable for customs charges or delays when goods are in transit.

STOCK EXPLAINED: IN STOCK or SPECIAL ORDER?

If an item is marked as IN STOCK, then it is exactly that - In Stock and ready to ship.

If an item is marked as SPECIAL ORDER then this means please allow approx 3 extra days. The item is available with our supplier and will be ordered-in that day.

If you choose NEXT DAY on a Special Order item, it will still get there the next day, as the supplier will send it to you directly.

RETURNS POLICY

We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible for you.

To arrange a return, please email us within 24 hours of delivery so we can email you returns instructions.

Products must be returned in a fully saleable condition (including outer packaging) within 7 days of contacting our Customer Services Team.

Once we have received the returned item we will initiate the refund, minus our actual delivery costs (charged only at cost). In some occasional cases on larger or special order items and items over £200 there may be a 5% restocking fee if returned - if you are unsure please request further information prior to ordering.

Socks, Clearance Stock, Bulk-orders & Business-to-Business special orders cannot be returned. 

Engraved items cannot be returned or exchanged due to their personalisation. This clause does not apply to globes (as long as the engraved-plaque has not been afixed to the product).

AVAILABILITY & PARTIAL DISPATCH

We do our utmost to ensure availability of all stock lines and to dispatch your complete order within the timeframes stated. Occasionally our stock database could be incorrect by 1 or 2 units which means you could be able to make an online order with us. After 5 working days, and only when necessary, we will run off an automatic partial-dispatch for you. This means that if you have ordered multiple items they may arrive separately.

DISCONTINUED LINES

Occasionally we find ourselves having to withdraw an item because it has become discontinued. If this happens we can offer you an alternative if one is available, or a refund if there is no suitable alternative.

PAYMENT & VAT

All prices are inclusive of UK VAT. If you are ordering from outside the VAT Zone, the total shown on the webpage should be correct due to your computers IP address - you can double check this when you proceed to the checkout and choose your country. All payments / refunds are made in GBP and will be converted accordingly by the banks on the day of the transaction.

Please note, we do not view or keep any card details and all information is encrypted for security purposes.

Payment is taken when you hit 'Pay Now'. If there is a small stock delay of any kind the payment will still be processed. If for any reason we cannot fulfil in good time, we will refund the amount back onto your payment card. 

NO SALE OF KNIVES TO UNDER 18's

Any customer purchasing any bladed item from this website agrees they are over 18 years old. We do not sell to under 18's. 

WEB CONTENT DISCLAIMER

Throughout the website we use stock images and descriptions provided by the manufacturer. The manufacturer strives to ensure that the colours shown are as close to the real colours as possible. However, the exact colour may vary depending on a number of different factors, such as lighting and the quality of the photographs, your computer monitor and other factors beyond our control.

If you have any questions about the colour, exact spec or style of packaging used for any of our products, please do not hesitate to contact us

PRIVACY POLICY

We will never pass any of your personal information to any third parties or marketing agencies.

All information captured at point of order is solely for processing and delivering your order promptly to you.

WEEE REGULATIONS

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

All Outdoor Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new torch from us we would accept their old torch and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol, Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.